Version 1.0 · Last updated 27 October 2026
This policy explains where we deliver, when your order ships, how it reaches you and what it costs. It forms part of our Terms and Conditions.
1. Where we deliver
We deliver to addresses across India. We do not ship outside India at present. Delivery to an address depends on our courier partners serving its PIN code.
2. When your order ships
Almost everything we sell is made to order, so your order ships once it has been made and checked. Each product page, your cart and checkout show the date your order is expected to ship, and the same date is in your order confirmation email.
- The date counts working days from the day you order. Orders placed after 2:00 pm IST count from the next day.
- It allows for our current queue of orders and for any breaks already announced when you order. Breaks that fall before your ship date are shown next to the date.
- Breaks are not always planned in advance. When we plan one, we announce it in a banner across the Site. A break announced after you order still applies to your order if it falls before your ship date, and moves that date by the length of the break. Please check the Site for announced breaks while you wait for your order.
- Some items take longer than others; the date for your order is the latest date among the items in it. All items in an order ship together.
- Pre-orders (items in a material or colour we get in for your order) follow section 2.4 of our Cancellation & Refund Policy: we confirm your ship date within 3 days of your order.
Ship dates are estimates, not guarantees.
3. Delivery
- We ship through courier partners. Once your order ships, we email you the courier’s name and a tracking number.
- Delivery usually takes 2–5 days after dispatch, depending on your location. Remote areas can take longer.
- Once your order is with the courier, delivery times are in the courier’s hands. Section 7 of our Terms and Conditions explains what happens if a delivery is delayed or a parcel is lost.
4. Shipping charges
Shipping charges: [rate to be announced]. The exact charge for your order is shown at checkout before you pay. Cash on delivery is not available at present.
5. Your delivery details
- Please give a complete address, including the PIN code, and a phone number the courier can reach you on.
- A parcel can come back to us undelivered (return to origin) if the address was incorrect or incomplete, no one was available to receive it, delivery was refused, or the courier could not reach you. If that happens, we will contact you by email and phone.
- Once a returned parcel is back with us, we will ship it again after you confirm your details. Re-shipping is charged to you.
- If we cannot reach you by email or phone for 60 days or more after a delivery problem, we are not obliged to refund the order, and whether we ship it again is at our discretion.
6. When your parcel arrives
Please record an uncut unboxing video when you open your package. Our Cancellation & Refund Policy requires one for any claim that an item arrived damaged, defective or incorrect, and claims must be made within 48 hours of delivery.
7. Digital products
Digital products are delivered as a download link on the order confirmation page and by email once payment is confirmed. There is no shipping charge.
8. Contact
For any question about delivery, email support@automaton.co.in with your order number. We acknowledge messages within 2 business days.