{"id":25,"date":"2026-10-14T14:17:58","date_gmt":"2026-10-14T14:17:58","guid":{"rendered":"https:\/\/automaton.co.in\/index.php\/refund-policy\/"},"modified":"2026-10-16T00:05:38","modified_gmt":"2026-10-15T18:35:38","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/automaton.co.in\/index.php\/refund-policy\/","title":{"rendered":"Cancellation &#038; Refund Policy"},"content":{"rendered":"\r\n<p class=\"wp-block-paragraph\"><em>Version 1.0 \u00b7 Last updated 16 October 2026, 00:05 IST (UTC+05:30)<\/em><\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">This policy explains when and how orders placed on automaton.co.in can be cancelled, and when you are entitled to a replacement or a refund. Most of what we sell is made to order, and much of it is personalised, so the rules depend on the type of item. Please read this policy before placing an order. By placing an order, you agree to it.<\/p>\r\n\r\n\r\n\r\n<h2 class=\"wp-block-heading\">1. Types of items<\/h2>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li><strong>Standard items<\/strong> are made from our own designs, in the options shown on the product page, and are not personalised for you.<\/li>\r\n<li><strong>Personalised items<\/strong> are made using content you supply, such as a photograph, name, text, logo or custom dimensions. Examples include custom keychains and lithophanes. A personalised item cannot be resold to anyone else.<\/li>\r\n<li><strong>Digital products<\/strong> are files delivered by download, such as 3D model files.<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">Each product page states which type the item is.<\/p>\r\n\r\n\r\n\r\n<h2 class=\"wp-block-heading\">2. Cancelling an order<\/h2>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">To cancel, email us at <a href=\"mailto:support@automaton.co.in\">support@automaton.co.in<\/a> with your order number. The time we receive your email is the time of cancellation, counted from when your order was placed.<\/p>\r\n\r\n\r\n\r\n<h3 class=\"wp-block-heading\">2.1 Standard items<\/h3>\r\n\r\n\r\n\r\n<figure class=\"wp-block-table\"><table><thead><tr><th>Cancellation received<\/th><th>Refund<\/th><\/tr><\/thead><tbody>\r\n<tr><td>Within 12 hours of placing the order<\/td><td>100% of the order value<\/td><\/tr>\r\n<tr><td>Between 12 and 48 hours<\/td><td>70% of the order value<\/td><\/tr>\r\n<tr><td>After 48 hours, before dispatch<\/td><td>40% of the order value<\/td><\/tr>\r\n<tr><td>After dispatch<\/td><td>Cannot be cancelled<\/td><\/tr>\r\n<\/tbody><\/table><\/figure>\r\n\r\n\r\n\r\n<h3 class=\"wp-block-heading\">2.2 Personalised items<\/h3>\r\n\r\n\r\n\r\n<figure class=\"wp-block-table\"><table><thead><tr><th>Cancellation received<\/th><th>Refund<\/th><\/tr><\/thead><tbody>\r\n<tr><td>Within 12 hours of placing the order<\/td><td>100% of the order value<\/td><\/tr>\r\n<tr><td>After 12 hours<\/td><td>Cannot be cancelled<\/td><\/tr>\r\n<\/tbody><\/table><\/figure>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">Because personalised items are made specifically for you and cannot be resold, they are not eligible for cancellation, return or refund on a change of mind after the 12-hour window. This does not affect your rights under section 3 if the item is defective.<\/p>\r\n\r\n\r\n\r\n<h3 class=\"wp-block-heading\">2.3 Digital products<\/h3>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">Digital products can be cancelled for a full refund only if the file has not yet been downloaded. Once a file has been downloaded, the sale is final, except where the file is faulty (see section 3.4).<\/p>\r\n\r\n\r\n\r\n<h3 class=\"wp-block-heading\">2.4 Our right to decline or cancel<\/h3>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">We may decline or cancel any order at our sole discretion, at any stage, without being required to give a reason. If we cancel your order, we refund 100% of the amount you paid for it. This refund is the full extent of our liability: we are not responsible for any further costs, delays, missed deadlines or consequential losses arising from the cancellation.<\/p>\r\n\r\n\r\n\r\n<h2 class=\"wp-block-heading\">3. Defective, incorrect or damaged items<\/h2>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">If an item you receive is defective, incorrect or damaged in transit, we will, at our choice, remake and resend it free of charge or refund it in full. This applies to every type of item, including personalised items.<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\"><strong>Remedies apply only to the affected pieces, not the whole order.<\/strong> If an order contains several pieces (for example, 10 keychains) and some of them are defective, we will remake or refund only those pieces. A refund for a piece is its share of the price paid for the order. The pieces that arrived in good condition are not remade or refunded.<\/p>\r\n\r\n\r\n\r\n<h3 class=\"wp-block-heading\">3.1 What counts as a defect<\/h3>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">A defect is a fault that is present when the item reaches you, shown in an unboxing video and reported within 48 hours of delivery (see section 4). For example:<\/p>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li>The item arrives broken, cracked or snapped.<\/li>\r\n<li>Layer separation: the printed layers split or peel apart.<\/li>\r\n<li>The item is not what you ordered: wrong text, image, colour or size, compared with the details in your order.<\/li>\r\n<li>Parts are missing, such as a key ring, stand or insert.<\/li>\r\n<li>Warping or a print fault that stops the item from doing its job, such as a keychain that cannot hold its ring or a lithophane that cannot stand or has a hole through it.<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<h3 class=\"wp-block-heading\">3.2 Normal characteristics of 3D printing (not defects)<\/h3>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">Our items are made by 3D printing, which builds each piece in thin layers. The following are normal results of that process and are not treated as defects:<\/p>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li>Visible layer lines and a slightly textured surface.<\/li>\r\n<li>Fine strings or wisps of material that can be removed by hand.<\/li>\r\n<li>Small marks where print supports were removed, and a faint seam line.<\/li>\r\n<li>Slight differences in colour between batches of the same material.<\/li>\r\n<li>Dimensions within \u00b10.5 mm of those stated on the product page.<\/li>\r\n<li><strong>For lithophanes:<\/strong> a lithophane is designed to be seen lit from behind and may look plain in normal light. The image, its detail, sharpness and contrast come from the photograph you supply: low-resolution, dark, blurred or low-contrast photographs produce a softer, flatter result, and we reproduce the photograph as supplied. The light source, whether supplied by us or by you, affects only the overall brightness and warmth of the image. Differences in brightness, contrast or colour tone under any light source are not defects. A light that does not work at all is a defect and is covered under section 3.1.<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<h3 class=\"wp-block-heading\">3.3 What is not covered<\/h3>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li>Any damage or breakage that occurs after delivery, including from dropping, bending, exposure to heat (for example a car dashboard or direct sunlight) or chemicals, or other misuse.<\/li>\r\n<li>Errors in the text, spelling, image or details you supplied with your order.<\/li>\r\n<li>Change of mind on a personalised item after the cancellation window in section 2.2.<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<h3 class=\"wp-block-heading\">3.4 Digital products<\/h3>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">If you believe a downloaded file is corrupt, incomplete or does not match the product description, tell us within 7 days of purchase. We keep the original of every file we sell and will check it. If our original is sound, we will send you a fresh download link; files damaged after download, on your device or in transfer, are not grounds for a refund. A refund is given only if our original file is faulty or does not match the product description and we cannot correct it.<\/p>\r\n\r\n\r\n\r\n<h2 class=\"wp-block-heading\">4. How to make a claim<\/h2>\r\n\r\n\r\n\r\n<ol class=\"wp-block-list\">\r\n<li>Email <a href=\"mailto:support@automaton.co.in\">support@automaton.co.in<\/a> within <strong>48 hours of delivery<\/strong>, quoting your order number.<\/li>\r\n<li>Attach a <strong>continuous, unedited unboxing video<\/strong>. It must start with the sealed package and its shipping label in view, show it being opened, and show the item and the fault, in a single take, without cuts and without the package or item leaving the frame. You may add photographs as well.<\/li>\r\n<li>We may ask you to return the item. If we do, we will arrange and pay for the return.<\/li>\r\n<\/ol>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\"><strong>Claims for physical items without such a video cannot be accepted.<\/strong> Please record your unboxing every time.<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">We assess each claim from the video and any photographs you provide, and may ask to inspect the item before deciding. We will reply to every request within 2 business days and tell you whether it is approved.<\/p>\r\n\r\n\r\n\r\n<h2 class=\"wp-block-heading\">5. Refund method and timelines<\/h2>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li>Approved refunds are initiated within <strong>5\u20137 business days<\/strong> of approval.<\/li>\r\n<li>Refunds are made <strong>only to the original payment method<\/strong> used for the order. We cannot refund to a different card, account or UPI ID.<\/li>\r\n<li>After we initiate a refund, your bank or card issuer may take a further 5\u201310 business days to show it in your account.<\/li>\r\n<li>Refund percentages are calculated on the total amount you paid for the item, including taxes. Where an order is cancelled before dispatch, any shipping charge you paid is refunded in full.<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<h2 class=\"wp-block-heading\">6. Situations not covered by this policy<\/h2>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">Any request or situation that this policy does not specifically address is decided by us on a case-by-case basis, at our discretion, taking into account the order, the evidence provided and the work already carried out. Our decision on such a case is final under this policy. Nothing in this policy limits any rights you have under applicable Indian consumer law.<\/p>\r\n\r\n\r\n\r\n<h2 class=\"wp-block-heading\">7. Contact<\/h2>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">For any question or complaint about an order, cancellation or refund, email <a href=\"mailto:support@automaton.co.in\">support@automaton.co.in<\/a> with your order number.<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">We acknowledge complaints within 2 business days and resolve them, or give you a status update, within 5 business days.<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">We may update this policy from time to time. The version in force when you placed your order applies to that order.<\/p>\r\n\r\n","protected":false},"excerpt":{"rendered":"<p>Version 1.0 \u00b7 Last updated 16 October 2026, 00:05 IST (UTC+05:30) This policy explains when and how orders placed on [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-25","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/automaton.co.in\/index.php\/wp-json\/wp\/v2\/pages\/25","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/automaton.co.in\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/automaton.co.in\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/automaton.co.in\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/automaton.co.in\/index.php\/wp-json\/wp\/v2\/comments?post=25"}],"version-history":[{"count":14,"href":"https:\/\/automaton.co.in\/index.php\/wp-json\/wp\/v2\/pages\/25\/revisions"}],"predecessor-version":[{"id":53,"href":"https:\/\/automaton.co.in\/index.php\/wp-json\/wp\/v2\/pages\/25\/revisions\/53"}],"wp:attachment":[{"href":"https:\/\/automaton.co.in\/index.php\/wp-json\/wp\/v2\/media?parent=25"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}